S.T.A.R.      Academy

RULES:

 

1. Do not arrive  until 5 minutes before your appointment time.  

     We ask that you also please do not stay more than 5 minutes past your appointment time, and vacate the premises no more than 5 minutes after your reservation has ended.

 

2. We will allow 2 adults per household to chaperone the children to class

     (although we would prefer one chaperone if possible).

 

3. Unfortunately, we do not have a bathroom available for our guests.  Please come prepared (we      do not allow clients into our house, as that is our family's private space).  Many of our guests bring portable potty           solutions for their kids, and dispose of the contents properly in our big trash bin located near the back door.

 

4. Please, no eating in the backyard.

     We are not able to get out of the pool and clean any food messes left behind, and we would like the waiting area to be      tidy for the next guest.

 

​

GENERAL POLICIES:

 

• All guests partaking in pool time with us MUST turn in the signed and completed Registration Packet on your first visit, before entering the water.  Any guests accompanying the swimmer to our home must submit their own completed liability forms.

​​

• Any child under the age of 3 MUST wear NON-disposable swim diapers in our pool during their swim time.   ONLY cloth diapers are acceptable.  This includes children who have been potty-trained.  If your child is over the age of 3, and not potty trained, please continue to bring them in a cloth swim diaper until they are potty trained.

​​

• Parents must NEVER leave the property during their child’s time in the water.  There are absolutely ZERO exceptions.  All children must remain under the constant supervision of their guardian at all times on our property.  

​​

• If for any reason you need to cancel your reserved swim time, we ask that you provide advanced notice (via email) before your appointment time.  We do not offer rescheduling for sessions that you need to cancel for, however, if ever a situation arises where we need to cancel your session, we will provide make-up credit.  Make-up availability is based on your availability, and when we have openings in our schedule.  We will occasionally open up additional days in our schedule to accommodate for more make-up availability.  

• ​

• Members of our program who are enrolled in recurring weekly sessions, Boot Campers, or the Pay-Per-Session service can schedule up to 2 make-up sessions per month, equal to your current weekly appointment time (or your Boot Camp/Pay-Per-Session time).  Make-up credits for swimmers enrolled in the Weekly Schedule, Boot Camp, or Pay-Per-Session service expire after 12 months.  When you leave or graduate the recurring Weekly Schedule, any make-up credits you have on file will expire 30 days after your last recurring weekly appointment (voiding the 12-month expiration date). 

​​

• Make-up credits for Boot Camp and Pay-Per-Session clients expire 12 months after the date they are accrued. Credits may not be used to reschedule another Boot Camp session or Pay-Per-Session appointment. Credits cannot be applied as a discount or payment toward any future Boot Camp or Pay-Per-Session opportunities.

​​

• If your child has a FECAL INCIDENT in the pool, you are 100% financially responsible for the cost of the cleanup ($250 per incident).  

​​

• Our family has  ZERO TOLERANCE when it comes to physical, or verbal violence.  If at any time you or your child pose a physical threat to anyone at our home,  or we feel any animosity from you that damages the client-coach relationship, you will be asked to remove yourself from our property and will NOT be allowed to participate in swimming with us any further.   Your membership will be terminated without refund.'

​

• We do not offer refunds for prepaid services.  

​​

• We reserve the right to refuse our services to ANYONE for ANY reason, at ANY time, without refund.

​​

• We rely on a basic code of conduct and ask every guest to please be respectful of  the hosting home, and other guests on the property.  If at any time any of these policies are breached, we reserve the right to terminate your membership in our program without refund.​​

​​

• If you plan to discontinue recurring weekly sessions (monthly membership), we need to receive a completed cancellation form  by the 5th day of your last month of enrollment, or you will be charged a $55 late cancellation fee.

• Any make-up credits you have on file will expire 30 days after your last month of enrollment.